Slack alerts for satisfaction ratings in Help Scout

Help Scout Event: satisfaction.ratings

Set up in less than a minute. Get a Slack alert each time this event fires, or a scheduled digest to stay in the loop.

How it works

See it in action

Alerts as valuable as the events behind them

Custom fields, action buttons, and scheduled digests keep your team informed without the noise.

How it works

Turn Help Scout webhooks into alerts you'll actually read.

Help Scout can send you a webhook — basically a big chunk of data about what happened — every time something happens in your Help Scout account. HookFeed filters out the noise and sends beautiful alerts or digests to Slack or your inbox.

Add your first Help Scout alert

Add a Free Alert Event: Satisfaction Ratings

or choose a different Help Scout alert

Preview & Customize

Don't like our ready-made template? Add your own filters, fields, or links. You have full control, no code necessary.

Connect Help Scout

Preview before you connect Help Scout. Once we’re connected (~2m), you'll have a new level of visibility.

Connection Instructions

How to Connect Help Scout to HookFeed

Grab your HookFeed webhook URL.: Create your first Help Scout alert in HookFeed — we'll share a unique webhook URL
Add it to Help Scout: Open Help Scout webhook settings

Step-by-step:

In your Help Scout account:

1. Go to Manage > Apps in the top navigation
2. Search for "Webhooks" and click on the app
3. Click "Install App" or "New Webhook"
4. Paste your webhook URL: [your HookFeed webhook URL]
5. Leave the Secret Key blank
6. Set Payload to "Version 2"
7. Check the events you'd like to send to HookFeed
8. Make sure the webhook is Enabled, then click "Save"