Slack alerts for new conversations in Help Scout
Help Scout Event: convo.created
Set up in less than a minute. Get a Slack alert each time this event fires, or a scheduled digest to stay in the loop.
See it in action
Alerts as valuable as the events behind them
Custom fields, action buttons, and scheduled digests keep your team informed without the noise.
Help Scout (New Conversations) via HookFeed · Edit alert
Daily Digest: Help Scout (New Conversations) via HookFeed · Edit alert
How it works
Turn Help Scout webhooks into alerts you'll actually read.
Help Scout can send you a webhook — basically a big chunk of data about what happened — every time something happens in your Help Scout account. HookFeed filters out the noise and sends beautiful alerts or digests to Slack or your inbox.
- Add your first Help Scout alert
- Preview & Customize
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Don't like our ready-made template? Add your own filters, fields, or links. You have full control, no code necessary.
- Connect Help Scout
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Preview before you connect Help Scout. Once we’re connected (~2m), you'll have a new level of visibility.
Connection Instructions
How to Connect Help Scout to HookFeed
- Grab your HookFeed webhook URL.
- Create your first Help Scout alert in HookFeed — we'll share a unique webhook URL
- Add it to Help Scout
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Open Help Scout webhook settings
Step-by-step:
In your Help Scout account:
1. Go to Manage > Apps in the top navigation
2. Search for "Webhooks" and click on the app
3. Click "Install App" or "New Webhook"
4. Paste your webhook URL: [your HookFeed webhook URL]
5. Leave the Secret Key blank
6. Set Payload to "Version 2"
7. Check the events you'd like to send to HookFeed
8. Make sure the webhook is Enabled, then click "Save"